RETURN AND REFUND POLICY – FINALLI BUY

We value customer satisfaction and aim to provide a fair and transparent return and refund process.

RETURN ELIGIBILITY

Customers may request a return or refund within 14 calendar days of receiving their order. Returned items must be unused, in original condition, and in original packaging unless the item is defective or incorrect.

RETURN PROCESS

To initiate a return or refund request, please contact our support team at info@finallibuy.com and include:

• Order number

• Reason for return or refund

• Supporting photos, if applicable

REFUND PROCESSING TIME

Once a returned item is received and inspected, the refund will be processed to the original payment method.

Refund timing depends on the payment provider:

• Credit card refunds may take 1 to 2 billing cycles, depending on your bank or card issuer.

• Other payment methods will be refunded within a reasonable processing period.

REFUND WITHOUT RETURN

In certain situations, Finalli Buy may issue a refund without requiring the product to be returned. If applicable, customers will be notified by our support team via email.

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective or incorrect item, please contact us immediately. We will arrange a replacement or refund at no additional cost.

NON-RETURNABLE ITEMS

Certain items may be non-returnable due to hygiene or safety reasons. Any such exclusions will be clearly stated on the product page.

CONTACT INFORMATION
Company Name: Tend Global Solutions LLC
Brand: Finalli Buy
Company Registration Number (EIN): 35-2866155
Address: 4800 N Federal Hwy, Suite B200, Boca Raton, FL 33431, United States
Email: info@finallibuy.com