FREQUENTLY ASKED QUESTIONS – FINALLI BUY

OUR SUPPORT TEAM IS HERE TO HELP

Before contacting us, we recommend reviewing the questions below, as most common inquiries are answered here.

If you still need assistance, please contact our support team at info@finallibuy.com and include your order number whenever possible to help us respond more efficiently.

I RECEIVED AN EMAIL REGARDING A DELIVERY UPDATE. SHOULD I BE CONCERNED?

No. Occasionally, our system may notify customers when a shipment is taking longer than expected. These messages are informational only. Our team monitors the delivery process and will assist if any action is required.

WHAT IS THE DELIVERY TIME?

Estimated delivery times are provided on our Shipping Policy page and in your order confirmation email. Delivery times are estimates and may vary depending on destination, customs processing, or carrier operations.

WHY HAS MY TRACKING STATUS NOT UPDATED YET?

Tracking updates may take a few business days to appear after shipment, especially for international orders. Updates usually begin once the package is registered by the carrier. If there are no updates after several business days, please contact us.

I RECEIVED A NOTIFICATION THAT DELIVERY WAS UNSUCCESSFUL. WHAT DOES THIS MEAN?

This typically occurs when the carrier attempted delivery but was unable to complete it, for example due to timing or access issues. The carrier will usually attempt delivery again automatically.

I HAVE NOT RECEIVED MY TRACKING NUMBER. WHAT SHOULD I DO?

Tracking information is usually sent by email within a few business days after shipment. Please check your spam or junk folder. If you still cannot locate it, contact us at info@finallibuy.com so we can assist.

MY PAYMENT WAS NOT AUTHORIZED. WHY?

Payment authorization failures may occur due to security checks or issues with the payment method used. Finalli Buy does not have access to customer payment details. For further clarification, we recommend contacting your bank or payment provider.

MY ORDER IS MARKED AS DELIVERED, BUT I HAVE NOT RECEIVED IT. WHAT SHOULD I DO?

If your order is marked as delivered, please check with household members, building reception, or neighbors. In some cases, delivery confirmation may appear before the package is physically handed over. If you are still unable to locate your order, contact us for assistance.

I CANNOT TRACK MY ORDER. THE SYSTEM SHOWS NO INFORMATION.

This can happen shortly after shipment, as tracking numbers may take time to become active in the carrier’s system. If tracking information does not appear after several business days, please contact us at info@finallibuy.com.

CAN I CANCEL MY ORDER?

Order cancellations may be requested within 24 hours of placing the order. After this period, cancellation cannot be guaranteed if the order has already been processed or shipped.

I ENTERED AN INCORRECT SHIPPING ADDRESS. WHAT SHOULD I DO?

If you entered an incorrect address, please contact us as soon as possible—preferably within 24 hours of order confirmation—so we can attempt to update your shipping information before processing.

By placing an order, customers agree to the policies and terms established by Finalli Buy.

COMPANY INFORMATION
Company Name: Tend Global Solutions LLC
Brand: Finalli Buy
Company Registration Number (EIN): 35-2866155
Address: 4800 N Federal Hwy, Suite B200, Boca Raton, FL 33431, United States
Email: info@finallibuy.com